Dedicated to maximise our partners trade receivables

01923 800 397

Treating Customers Fairly

At Paladin Commercial, customer focus lies at its core principles, and a result our Treating Customers Fairly Policy is an integral part of those principles.

Officially, a firm must pay due regard to the interests of its customers and must treat them fairly

Paladin requires all of our staff to apply the principles of TCF in their work, regardless of their role.

Paladin will take individual circumstances into account and apply the six TCF outcomes that the FCA believes constitutes fair treatment.

Information and Payments

If you are an existing customer and wish to make a payment, or devise a payment plan, you must firstly ensure that you can afford the payment that you are making

Please call 01923 800 397 to discuss the payment arrangements on offer, and to go through an affordability check.

Payments can be made by card, direct debit, standing order, by cheque or postal order or by card payment between 09:00 and 17:00 Monday to Friday

Paladin Commercial will shortly be launching an online payment portal which will give you fast, 24/7 access to payments on your account

Complaints

Click here for the Paladin Commercial Complaints Procedure

Should you have a complaint to make to Paladin Commercial, please call 01923 800 397, or email complaints@paladincommercial.co.uk.

You can also write to us at:

Paladin Commercial, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire WD17 1DS

Please refer to our complaints process which is included in the link above called 'Paladin Commercial Complaints Procedure'

Debt Advice

Should you require independent financial advice to ease your debt worries then please see the below list of companies who may be able to help

AdviceUK

Member centres offer debt advice, some providing specialist advice for minority ethnic and refugee communities and people with disabilities. For further information please phone 0207 469 5700 or visit www.adviceuk.org.uk

Advice4DebtNI

If you live in Northern Ireland phone 0800 917 4607 or visit http://www.adviceni.net/advice/debt for debt advice.

Christians Against Poverty (CAP)

A national debt counselling charity with centres throughout the UK. Please phone 01274 760720 or visit www.capuk.org

Citizens Advice Bureau

Offers free face to face debt advice. Get free information and advice about legal, money and other problems by visiting www.citizensadvice.org.uk

Consumer Direct

For a fuller list of independent advice agencies, and information about credit and hire agreements, phone 08454 04 05 06 or visit www.consumerdirect.gov.uk

Credit Action

A national charity that gets people thinking more about money. Resources, tools and training help everyone look after their budgets. Please phone 0207 380 3390 or visit www.creditaction.org.uk

Credit Action Money Advice Map

The Money Advice Map helps you find your nearest free and independent face-to-face debt and legal advice centre. Get expert advice in your local community. Please visit www.moneyadvicemap.com

Money Advice Scotland

If you live in Scotland, phone 0141 572 0237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local council area.

National Debt Line

Free, confidential and independent debt advice by telephone for people in the UK. Please phone 0808 808400 or visit www.nationaldebtline.co.uk

StepChange Debt Charity

A charity offering free, confidential debt advice and support to anyone worried about debt. Please phone 0800 138 1111 or visit www.stepchange.org

Financial Ombudsman

The Financial Ombudsman is a free service to address individual complaints between customers, and financial companies like us.

More information can be found at www.financial-ombudsman.org.uk

Their phone number is 020 7964 1000 and their email address is info@financial-ombudsman.org.uk

CSA Code of Practice

The CSA code of practice sets out the best practice guidelines expected by the trade association representing our industry and related sections (The CSA)

The Code of Practice can be found here

  •    CSA Code of Practice