Dedicated to maximise our partners trade receivables

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Treating Customers Fairly

At Paladin Commercial, customer focus lies at its core principles, and a result our Treating Customers Fairly Policy is an integral part of those principles.

Officially, a firm must pay due regard to the interests of its customers and must treat them fairly

Paladin requires all of our staff to apply the principles of TCF in their work, regardless of their role.

Paladin will take individual circumstances into account and apply the six TCF outcomes that the FCA believes constitutes fair treatment.

Management Team

George Miles

A credit management professional for 25 years, George has held several senior management roles at Unicol Intrum Justitia before becoming the founding director of Paladin Commercial in 1995. George has been the driving force behind Paladins success over the past 14 years and has forged strong partnerships with an impressive list of clients.

George is also an industry champion for best practice and is often involved in workshops and forums for the trade association ACP - Association of Credit Professionals where he is on the board. He is also an authorised lecturer for the government backed initiative debtcred which helps educate young students in money management, credit and banking.

Lisa Earley

Lisa is an industry champion for best practice and is often involved in workshops and forums for the trade association ACP - Association of Credit Professionals where she is on the board.

Lee Davensac

Lee is our Compliance & Communications manager. He has a strong background within the IT service delivery sector within large City of London investment banks and Insurance Service companies.

This experience gives us a vital link between clients and customers, ensuring compliancy in IT and the broader financial services sector. Lee ensures that TCF is at the heart of Paladin's operations and that our compliance is key to our success and reputation.

Invoice Discounting

If your business operates an invoice credit policy for its customers or offers interest free credit or a sales aid credit agreement, there may be circumstances where you would benefit from selling these trade receivables to improve cash flow. Alternatively the costs associated with administering the credit control and collections, together with the work involved in chasing overdue accounts may lead you to consider a regular sale of your outstanding receivables.

At Paladin we have acquired client partners outstanding invoices and sales aid credit agreements, assisting their business models, allowing them to increase sales in a challenging market. We have also entered into repeat flow agreements providing our clients with a monthly or quarterly drawdown against receivables .